FAQs: Buying a Painting

PAYMENT:

  • All payments are managed through PayPal. You do not need to have a PayPal account to use PayPal as all major credit and debit cards are accepted. PayPal offers an encrypted and secure service.
  • Payments can only be accepted in Pounds Sterling (GBP).
  • If you encounter any payment problems, please contact me here.

SHIPPING:

UK Shipping and insurance costs are included in most purchase prices. Please check individual paintings for details. I will ship and insure all work using first class mail or courier as promptly as possible after receiving confirmation of payment. International deliveries will take a little longer and incur additional costs that I will organise with you. I will notify you if there are any delays.

IMPORT DUTIES:

Please be aware that paintings imported into countries outside the UK may be subject to an import duty levied by that particular country. The duty will be paid by the customer directly to the tax collecting authority usually upon receipt of the painting. Customers outside of the UK are advised to check import duty regulations in their particular territories to ascertain what level of duty they will be liable for before purchasing a painting. Any import duty levied against a painting will be in addition to the stated sale price on this website.

RETURNS:

All framed paintings are clearly marked as (framed) in their detailed descriptions and their titles. Please remember that some paintings are sold unframed.

All photographs of paintings on this website are taken in natural light. I endeavour to balance the colours in photos to be as accurate as the colours in the paintings themselves. Please be aware that all computers, browsers, tablets and mobile devices used to view these photos will display them slightly differently. Painting dimensions are also given as accurately as possible.

All oil paintings are gloss varnished to enrich colour depth and protect the painting surface from dust and damage. However, acrylic paintings on paper are not varnished. As such, some colours will look a little flat in real life. The paintings are designed to be mounted and framed under glass. Once under glass, all colours will come to life, closely resembling how they appear online. Having said this, I appreciate that paintings can look different in the flesh to how they appear online. For this reason, marc-yeats.com/paintings will refund or exchange your purchase as quickly as possible for any reason.

Please note:

You will need to pay the return postage for the painting sent back to me. I also recommend you insure the return postage to the value of the item to protect you against loss or damage. I will send a refund of your original purchase price as soon as the painting is safely received in its original condition. To organise a return, please message me through the contact page.

COMMISSIONS:

Please contact me here should you wish to discuss a bespoke commission.